Shipping Policy

SHIPPING POLICY

AVERAGE DELIVERY TIME

Here’s an overview of the average delivery time for all of our packages:

  • Once an order is placed, we take 1–3 business days to process it.

  • During the week, processing usually takes one business day.

  • After your order has been fully processed and verified, we ship it.

  • Depending on your location, shipping typically takes 7–12 business days.

We strive to make the ordering and delivery experience as smooth and convenient as possible for our customers.
If you have any questions or concerns, please don’t hesitate to contact our customer service team.
Below you’ll find an explanation of how your order is processed and delivered.

PLACING AN ORDER

Ordering from Grace & James is designed to be simple and straightforward:

  1. Go to the product page and add the item you want to your shopping cart by clicking the “Add to Cart” button.

  2. Before you proceed to checkout, ensure that your cart is correct by reviewing the items listed. Then click “Proceed to Checkout”.

  3. On the Information page, enter your shipping address carefully and double-check that all details are accurate.

  4. Continue to the Shipping page, where you can review your address again. Please note that all shipments are fully trackable once they’ve been processed.

  5. Click “Proceed to Payment” to choose your preferred payment method.

PAYMENT OPTIONS

All payment options on gracejamesboutique.com are SSL-encrypted, ensuring a secure checkout process.
We currently accept:

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

  • Sofortüberweisung Payment

After selecting your preferred method, click “Complete Order” to be redirected to the secure payment page.
Follow the instructions provided there to finalize your purchase.

If you encounter any issues with your order, our customer support team is always here to help.

SHIPPING COSTS

We cover all shipping costs — every order is delivered to your door 100% free of charge, with no minimum order required.

SHIPPING YOUR ORDER

Found the perfect outfit or accessory on our website? We want you to enjoy it as soon as possible!
That’s why we process and ship orders daily.

To keep you updated, we send confirmation emails with shipping details and tracking links as soon as your order has been dispatched.
Tracking updates may take a few days to become visible and can sometimes include a small delay due to customs or regional postal services.

Note: Some items may be shipped separately depending on their weight, size, and shipping location.

We always do our best to deliver your order as quickly as possible, but please allow for occasional delays due to international logistics and COVID-19-related impacts.

If your order hasn’t shipped yet or you have any concerns, please contact us via email at support@gracejamesboutique.com.
Our support team will help you with the best possible solution.